FAQ
SHIPPING
We currently only ship to the United States and Canada. We may be expanding soon though!
We offer free shipping on all orders.
Orders are usually fulfilled within 1-3 business days.
We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.
We ship via USPS and Amazon fulfillment. Once shipped, USA shipments typically take 2-5 business days to arrive.
Our top priority is you and we want you to have the best experience possible with ilk.
So if you are not 100% satisfied with your purchase, we will refund your order in full (with proof of purchase) within 30 days of purchase, regardless of where you bought your ilk product.
Simply email us at returns@ilkcompany.com to receive your refund.
PAYMENT
We currently accept all of the main credit cards—Visa, Mastercard and Amex. We also accept PayPal.
Please reach out to our customer care team for any order inquiries.
Absolutely! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.
PROGRAMS
Yes! You will receive a hefty discount on your supplements if you select the subscription option at checkout. Subscribers also have complimentary 24-hour access to their personal health coach.
You can edit, delay, or cancel your subscription at any time, but if you want this change to take effect before your next shipment leaves, you need to let us know within 24 hours before your next shipment is sent by logging in to your account page.
We do! Please contact us at partners@ilkcompany.com if you love our products and want to become part of the ilk family!
ilk is always looking for great distributor partnerships with people like yourself! Please contact us at wholesale@ilkcompany.com and one of our specialists will be in touch with you.
Privacy Policy
Return Policy
Our top priority is you and we want you to have the best experience possible with ilk.
So if you are not 100% satisfied with your purchase, we will refund your order in full (with proof of purchase) within 30 days of purchase, regardless of where you bought your ilk product.
Simply email us at returns@ilkcompany.com to receive your refund.
Shipping Policy
We currently only ship to the United States and Canada. We may be expanding soon though!
We offer free shipping on all orders.
Orders are usually fulfilled within 1-3 business days.
We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.
We ship via USPS and Amazon fulfillment. Once shipped, USA shipments typically take 2-5 business days to arrive.